Documentation also helps with transparency, which is critical to remote work. While decisions made around office water coolers may be familiar in traditional workplaces, input is limited to those present. Those who are not present feel left out, and you're missing an opportunity to hear different perspectives.
By documenting everything, no one is left out of the conversation and a diverse set of perspectives can be heard.
This is one of the harder things to apply on a daily basis. Taking the time to document a solution isn't very satisfying in the moment, and is easy to deprioritize when other seemingly urgent tasks are vying for your attention.
To relieve tension, empower your peers, and create a more productive future for a team, it's vital to place a high degree of value on pausing to document. This requires leadership to praise and reward the act of documenting, measuring these contributions as diligently as one would measure sales or conversions.
This also requires humility, and a recognition that human memories aren't perfect. It's impossible to predict the future, but documenting a solution as soon as it is discovered guarantees that the answer will be available should it ever be needed later.