Knowledge Base Manager

Content Distribution Knowledge Base Manager is a role we believe is best promoted from within.

The best way to earn a promotion is to operate at a higher level than your title reflects. Learn more by evaluating yourself against Content Distribution's  Core Competencies⁠ 


Team Members That Will Succeed in a Knowledge Base Manager Role

  • Excels at our  Core Competencies⁠ 
  • Yearns to work at 1,000,000 visitors per month scale ( 12 Month Goals⁠ )
  • Aligns with our  Values⁠ 
  • Has a  Self Service First⁠  altitude
  • Thrives as a  Manager of One⁠ 
  • Embraces  Effective Communication⁠ 
  • Shows  Leadership⁠  at every level


Responsibilities

  • Create systems to update knowledge base regularly, coordinate efficient knowledge transfer from page owner to you, and roll out major changes to broader teams
  • Create video training to help new team members with  Self Service First⁠  altitudes
  • Define and maintain knowledge base standards and best practices
  • Evangelize and connect the impact of our knowledge base to our values and culture
  • Join, engage, and become known in relevant communities (see  Our Favorite Marketing Resources⁠ )


Key Deliverables

Accountable for Content Distribution's knowledge base accuracy, standards, training, and systems.


Key Objectives

Month 1
  • Meet with all managers to identify page improvements
  • Centralize proposed changes, get sign-off from teams impacted, and prioritize
  • Begin documenting systems for knowledge transfer, standards, and training
1st Quarter
  • Continue to iterate on systems, standards and training
  • Continue to evaluate yourself against values, culture and  Core Competencies⁠ 
  • Continue to solicit feedback and iterate while  Meeting 1:1 With Your Manager⁠ 


Promotion Opportunities

    Senior Knowledge Base Manager
    Project Manager
    Account Manager