Knowledge Base Manager

Content Distribution Knowledge Base Manager is a role we believe is best promoted from within.

The best way to earn a promotion is to operate at a higher level than your title reflects. Learn more by evaluating yourself against Content Distribution's  Core Competencies⁠ 


Team Members That Will Succeed in a Knowledge Base Manager Role

Excels at our  Core Competencies⁠ 
Yearns to work at 1,000,000 visitors per month scale ( 12 Month Goals⁠ )
Aligns with our  Values⁠ 
Has a  Self Service First⁠  altitude
Thrives as a  Manager of One⁠ 
Embraces  Effective Communication⁠ 
Shows  Leadership⁠  at every level


Responsibilities

Create systems to update knowledge base regularly, coordinate efficient knowledge transfer from page owner to you, and roll out major changes to broader teams
Create video training to help new team members with  Self Service First⁠  altitudes
Define and maintain knowledge base standards and best practices
Evangelize and connect the impact of our knowledge base to our values and culture
Join, engage, and become known in relevant communities (see  Our Favorite Marketing Resources⁠ )


Key Deliverables

Accountable for Content Distribution's knowledge base accuracy, standards, training, and systems.


Key Objectives

Month 1
Meet with all managers to identify page improvements
Centralize proposed changes, get sign-off from teams impacted, and prioritize
Begin documenting systems for knowledge transfer, standards, and training
1st Quarter
Continue to iterate on systems, standards and training
Continue to evaluate yourself against values, culture and  Core Competencies⁠ 
Continue to solicit feedback and iterate while  Meeting 1:1 With Your Manager⁠ 


Promotion Opportunities

Senior Knowledge Base Manager
Project Manager
Account Manager